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Questions & Answers
Manufacturers
Pricing Policy:
Plantronics
and GN Netcom price
their headsets excluding the final part of the leads as these vary
dependent on the telephone or telephone system they are to be used with.
Prices shown on the price list for these manufacturers headsets, exclude
the necessary final lead which is additional to the price shown unless
purchased with the companies own amplifiers or headset phones.
Communicator,
Clement Clarke and THC Headsets are
priced Complete with Leads enabling them to be connected directly to any
Headset Phone, suitable System Phones with headset port or, a Standard
telephone + Amplifier (where needed), without additional costs.
Can
I have a Headset with my Mobile Phone ?
Yes
you can , we need to know the manufacturer and model number to quote for
the correct compatible Headset.
What
style of Headset can I Have?
a)
Single Speaker (Monaural) : for people who spend time on the phone, but
need to communicate with colleagues. (Headband Style) - MOST POPULAR !
b) Two
Speaker (Binaural) : for people who require total concentration, working
in noisy, busy environments.(Headband style)
c)
Over the Ear : for people looking for an ultra light weight,
unobtrusive Headset.
What
is Noise Cancelling ?
Noise
Cancelling microphones cut out up to 75% of background noise around you,
suitable for open - plan work areas.
What
if I haven't a Headset socket on my Phone ?
You
have two options :
a)
Replace your existing phone with a Headset phone + The Headset of your
choice.
b)
Keep your existing phone and purchase an Amplifier Adapter + The Headset
of your choice.
Amplifiers.
What are they and Why or When might I need one ?
Amplifiers
allow you to increase the volume of both, incoming and outgoing voice
levels thus matching your headset to the particular phone / system or line
you are using.
In addition they allow the selection of either the Telephone handset or
the Headset (Headset/Handset switch). Most also have a Mute switch which
prevents the incoming caller hearing any private conversation you may wish
to have during a call. Most amplifiers are operated by "AA"
batteries which normally last approx 6/9 months. Some models can be used
with a mains adapter if required.
An
Amplifier is needed when connecting a Headset to your existing telephone
either on a domestic telephone line or on a telephone system assuming
there is no dedicated headset socket on the phone.
All Amplifiers supplied by The Headset Company are Universal allowing them
to work in the majority of situations.
Can
I have a Headset with MY Telephone System ?
All
Telephone Systems can be matched, with either an Amplifier Adapter, or
programming the Telephone System to accept a Headset.
Information
we require to check compatibility with your telephone equipment is as
follows:
a)
System Manufacturer & model
b)
Telephone model number (being used with Headset)
c) Are
the prospective users connecting to an operator console, an extension
phone or a call centre ACD Turret.
Where
can I get Spares for my Headset ?
We
carry a Comprehensive range of spares covering all the Headsets,
Amplifiers and Phones we supply including: Replacement Voice tubes, Foam
and Leatherette ear pads, microphone windshields, spare leads, training
leads.
I
want to use a Headset through my PC which Headsets are suitable ?
Most
of the Telephone headsets available can be supplied to work with a PC
providing the computer is fitted with either a sound card or modem. The
headsets are normally supplied with leads terminated with two 3.5mm jack
plugs. Microphone Plug (to Line in or Mic) and Earphone Plug (to line out
or Headphone Spkr socket).
If your modem has provision for a telephone handset you can plug a headset
into the modular socket via a Handset /Headset switch or Amplifier
USB headsets connect directly into a USB port and automatically configure
using the supplied software, these are rapidly becoming popular as they
free the sound card inputs and outputs as well as offering exceptional
sound quality.
What
Wireless Options are there ?
Virtually every situation is now covered by a wireless option, from
analogue cordless headsets to DECT and BLUETOOTH headsets totally wire
free with ranges from 10 to 100metres.Both Plantronics and GN Netcom have
various models which cater for most requirements. Our wireless department
are available to assist with any information required and suggest any
suitable options. Please take manufacturers ranges quoted as ideal line of
sight, normally the quoted range is considerably less within buildings and
offices. Most of the wireless digital headsets are free from interference,
both transmitted and received calls are crystal clear, however mains hum
can be induced from other electrical equipment including computers, this
is caused by a base station being located too close to other electronic
equipment. The problem can usually be easily resolved by simply relocating
the base station or keeping the offending wires well apart and as short as
possible. Induced mains hum can usually be identified by switching off
other electrical items, if the hum disappears the offending item has been
found and may be relocated.
We
have attempted to answer some of the most common questions we are
frequently being asked. If we have not provided sufficient information for
you to choose a suitable headset then please contact our sales advice line
on 01179 709020 where we will be pleased to answer any questions you
may have.
Thank
You for taking time to read this page. We look forward to being of
assistance.
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